Privacy policy

At POWERBORN, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect information when you visit our website or make a purchase.

1. Introduction

This Privacy Policy applies to your use of the POWERBORN online store, website, and related shopping services. By accessing our website or placing an order, you acknowledge that your information may be processed as described in this policy, subject to applicable law.

Please read this policy carefully to understand our practices regarding your personal information.

2. Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

• Personal details: Your name, email address, telephone number, and billing or shipping address.
• Order information: Products purchased, selected sizes, order history, returns, exchanges, and delivery details.
• Payment information: Payment status, transaction references, and related details provided by payment processors. Full payment card details are generally handled by the relevant payment provider.
• Account information: Details associated with your customer account, where applicable.
• Technical information: IP address, browser type, device information, website activity, and similar technical data.
• Communications: Information you provide when contacting our support team or submitting feedback.

3. How We Use Your Information

We may use your information for purposes including:

• Processing and fulfilling orders.
• Arranging shipping, delivery, returns, and exchanges.
• Sending order confirmations and important service updates.
• Responding to customer questions and support requests.
• Maintaining website functionality and improving shopping experiences.
• Detecting fraud, preventing misuse, and protecting our store.
• Meeting legal, tax, accounting, and regulatory obligations.
• Sending promotional communications where permitted by law and, where required, with your consent.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic, and improve your experience.

Some cookies may be provided by Shopify or third-party services integrated into our store. You can manage cookies through your browser settings. Disabling certain cookies may affect parts of the website.

5. Sharing Your Information

We do not sell your personal information as part of our ordinary business practices. We may share relevant information with trusted third parties when necessary to operate our store, including:

• Shopify: Our e-commerce platform and related store services.
• Payment providers: To process and verify payments and refunds.
• Shipping partners: To deliver orders and manage delivery-related requests.
• Technology providers: To support hosting, analytics, customer service, and website functionality.
• Authorities or legal advisers: Where disclosure is required by law or reasonably necessary to protect legal rights and prevent fraud.

These parties may process information according to their respective privacy policies and contractual obligations.

6. Payment Security

Payments are processed through the payment methods made available at checkout. Payment providers may collect and process payment details under their own terms and privacy policies.

Please do not send full card numbers, passwords, or other sensitive payment credentials through ordinary email or customer support messages.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide services, resolve disputes, maintain business records, comply with legal obligations, and enforce our agreements.

Retention periods may vary depending on the type of information and the applicable legal requirements.

8. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information, subject to legal requirements.
• Withdraw consent where processing relies on your consent.
• Opt out of promotional emails using the unsubscribe option.
• Raise a privacy complaint with us or the relevant authority.

To submit a request, contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their content, security, or privacy practices. We encourage you to review the privacy policies of any third-party services you visit.

11. Children's Privacy

Our website is intended for general shopping use and is not knowingly designed to collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so that we can review the matter.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any revised version will be published on this page with an updated revision date.

We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact POWERBORN using the details below.

Brand: POWERBORN

Email: YOUR-SUPPORT-EMAIL@example.com

Website: YOUR-DOMAIN.com

Business address: Add your registered business address here.