Shipping policy
At POWERBORN, we aim to deliver your favourite styles safely and efficiently. This policy explains how orders are processed, shipped, tracked, and delivered.
Last updated: October 6, 20261. Order Processing
Once your order is placed, we begin processing it for dispatch. Processing times may vary depending on product availability, order volume, payment verification, and operational requirements.
- Please ensure your shipping address and contact number are correct before placing your order.
- Orders may require additional verification before dispatch.
- Orders placed during holidays, sales, or promotional periods may take longer to process.
An order confirmation does not necessarily mean that the order has already been dispatched.
2. Shipping Areas
POWERBORN delivers to serviceable locations within India, subject to courier availability and the delivery address provided at checkout.
Delivery availability may vary by PIN code. If your location is not serviceable, we may contact you to discuss the available options.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
- Free shipping: Available on orders or locations that qualify under the shipping offer displayed on our website.
- Paid shipping: Charges may apply depending on the delivery location, order value, or applicable offer.
- Cash on Delivery: Any applicable delivery or COD charges will be displayed at checkout before the order is confirmed.
Please check the final order summary for the exact shipping amount applicable to your purchase.
4. Estimated Delivery Time
Delivery timelines depend on your location, courier availability, and the time required to process your order. An estimated delivery date, when available, may be shown during checkout or in your shipment updates.
Delivery estimates are not guaranteed. Unexpected events, weather conditions, transport disruptions, or other circumstances outside our control may cause delays.
5. Order Tracking
Once your order is dispatched, tracking information may be provided through an email, SMS, WhatsApp message, or other available notification channel, depending on the details provided and the services enabled for your order.
Tracking information may take some time to become active after dispatch. If your tracking details are unavailable or do not update, please contact our support team.
6. Incorrect Address or Contact Details
Customers are responsible for providing accurate delivery details when placing an order.
If you notice an error, contact us as soon as possible. We will try to help if the order has not yet been dispatched, but address changes cannot be guaranteed after shipment.
Additional charges or delivery complications may arise if a shipment must be redirected or reattempted.
7. Delivery Attempts and Failed Deliveries
Our courier partners may attempt delivery according to their operational procedures. Please ensure that someone is available to receive the shipment at the delivery address.
If delivery fails because the recipient is unavailable, the address is incorrect, or the shipment cannot be accepted, the courier may arrange another attempt or return the package to the sender.
Repeated failed delivery attempts may result in cancellation or return to origin, subject to the courier's procedures and our applicable order policies.
8. Delayed or Missing Orders
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.
If your order has not arrived within the estimated delivery window, contact us with your order number so that we can review the shipment status and help you with the next steps.
Please allow reasonable time for courier tracking updates and investigation where necessary.
9. Damaged, Incorrect, or Missing Items
If your parcel arrives damaged, contains an incorrect item, or is missing an item, contact us promptly after delivery.
- Provide your order number and a description of the issue.
- Share clear photographs of the package and product, where applicable.
- Keep the original packaging until the issue is reviewed.
We will review the information and explain the applicable resolution under our Return and Refund Policy.
10. Cash on Delivery Orders
If Cash on Delivery is available for your location, please ensure that you can pay the amount shown in your final order confirmation when the shipment arrives.
COD availability may depend on your PIN code, courier serviceability, order details, and other applicable checks.
11. Order Cancellation and Returns
Shipping does not override our cancellation, return, exchange, or refund conditions. Eligibility and procedures are governed by the applicable policy published on our store.
Please review our Return and Refund Policy for more information about eligible returns, exchanges, and refunds.
12. Circumstances Beyond Our Control
Delivery may be affected by severe weather, natural events, transport interruptions, public restrictions, courier disruptions, or other circumstances outside our reasonable control.
Where possible, we will assist with shipment enquiries and share available updates.
13. Contact Us
For shipping enquiries, delayed orders, tracking assistance, or delivery-related concerns, please contact POWERBORN using the details below.
Brand: POWERBORN
Email: YOUR-SUPPORT-EMAIL@example.com
Website: YOUR-DOMAIN.com
Business address: Add your registered business address here.